Summary

Responsible for an assigned area/site supervising client activities (e.g., movement/access of clients/visitors, recreation programs, admitting and discharge, visits, etc.). Instructing clients surrounding the expectations of the organization, keeping accurate records. Updating computerized client management records systems, ensuring proper receipt, storage, and recording of client belongings. Supervising clients while participating in organizational rehabilitation/training programs.

Description

To perform a full range of duties related to the care, custody, control, and active supervision of clients for a variety of organizations/settings within a systemic and anti-racism organization.

Duties/Responsibilities

  1. Taking responsibility of an assigned area within the organization and supervising all clients, as assigned, with respect to activities (e.g., movement/access of clients/visitors, recreation programs, admitting and discharging, visits, etc.). Instructing clients surrounding the expectations of the organization, keeping records of all activities in the assigned area.
  2. Processing clients on admission and discharge, updating computerized client management records systems, ensuring proper receipt, storage and recording of clients' personal property such as money and clothing.
  3. Supervising clients while participating in organizational rehabilitation/training programs, case management meetings, appointments, visits, interacting with clients, and acting as a role model on a day-to-day basis – professionalism.
  4. Upholding safety and security practices and taking appropriate corrective action.
  5. Responding to emergencies including medical, fire and client disturbances.
  6. Providing community escort duties for clients (e.g., transfers between organizations, hospitalization, medical appointments, temporary absences, and visits).
  7. Preparing written reports regarding incidents, client conduct, behaviour, accidents and/or injuries sustained by staff or clients and seeking/taking appropriate action.
  8. Provides for personal care in accordance with established policy, physician’s orders, the plan of care and within the scope of practice of a PSW. Responsible for maintaining accurate and complete records of personal care.
  9. Demonstrates professional working knowledge of all equipment used in the delivery of nursing care. Follows all corporate policies and procedures. Observes, reports, records resident condition, and follows care plan as directed.
  10. Provide personal care and assistance with activities of daily living (bathing, toileting, skincare, light meal preparation, feeding, etc.) in personal residences or facilities.
  11. Continually assesses, anticipates, identifies, and responds to new and changing needs of clients and communicates available total care resources to patients when appropriate.
  12. Assists in maintaining an environment appropriate to meet residents individualized needs. Seeks direction when resident need exceeds experience or scope of practice.

Staffing & Licensing

  • Post-Secondary education related to the Social Service Field. Current Emergency First-Aid and Cardiopulmonary Resuscitation (CPR) Heartsaver Certificates.
  • Minimum of three (3) years’ experience working directly with marginalized persons and/or a combination of education/work experience.
  • A Canadian Police Information Centre (CPIC) query is mandatory.
  • Availability to work various hours within short and/or long-term notice periods – day, afternoon, and overnight shifts.

Knowledge

Job requires knowledge of theory and principles of human behaviour (e.g., client supervision techniques, safety/security cognizance, defusing hostile and aggressive behaviour,  behavioural counselling skills and motivation techniques) to perform care, custody and control duties when supervising clients on an assigned shift.

Job requires the ability to understand and apply policies and procedures, Occupational Health and Safety Act (OHSA) and Human Rights Code in order to complete documentation and ensure the safety and security of clients.

Job requires knowledge of Emergency First-Aid and Cardiopulmonary Resuscitation (CPR) Heartsaver training to respond to medical emergencies.

Job requires knowledge of arithmetic, spelling, grammar, and sentence structure to complete required reports/documentation and to maintain accurate counts/information.

Job requires knowledge of computerized client management system (Microsoft Suites) in order to input/retrieve client data.

Skills

Job requires analytical skills in dealing with client disruptive behaviour by utilizing a variety of solutions such as  verbal defusing techniques, physical restraints, and controls.

Analytical skills and the ability to recognize unusual client behaviour/mood changes and relaying those details to staff for appropriate action.

Evaluative skills in observing client behaviour and determining information to be reported to professional staff for consideration in developing appropriate client treatment/rehabilitation plans.

Reasoning skills when recommending involvement of other personnel or professionals (e.g., psychologist, chaplain, social workers).

Oral and written communication skills to convey facts and information to provide instructions to clients; complete reports including incident/occurrence reports, logbooks, behavioural reports; participation in case management plan meetings.

Interpersonal skills to act as a role model to clients and communicate with clients, families, the public, and professionals/stakeholders.

Persuasion skills to motivate clients to participate in activities and to adhere to organizational rules, regulations, policies, and procedures.

Freedom of Action

Job requires seeking advice/guidance/direction from in-house front-line workers and management staff for situations (e.g., special requests, unusual client behaviour and contraband). Work is reviewed on an ongoing basis to ensure organizational standards are upheld and appropriate supervision is being maintained.