Summary

The Member Engagement Manager is essential to providing value for our 9,000+ members, as well as maintaining strong working relationships with professional standards and regulatory bodies. This position leads the implementation of CIP’s membership strategy, infrastructure, and activities, requiring creativity, curiosity, and attention to detail to deliver core programs and services.

Description

The opportunity: The Member Engagement Manager is essential to providing value for our 9,000+ members, as well as maintaining strong working relationships with professional standards and regulatory bodies. This position leads the implementation of CIP’s membership strategy, infrastructure, and activities, requiring creativity, curiosity, and attention to detail to deliver core programs and services.

What we do: CIP is a member-based organization that works on behalf of planning professionals and students across Canada. Our members work on many important issues, from planning new communities and public spaces to expanding public transit and bike paths (and much more!). As such, our organization is involved in conversations on how to support aspiring planners on their career journey, as well as policy issues related to climate change, healthy communities, housing, and what it means to support Truth and Reconciliation in our communities.

Who we are: CIP is strongly committed to a diverse, inclusive, and accessible workplace and strives to maintain a collaborative work environment that fosters personal and professional growth for all employees.

Where we are: Due to the collaborative nature of this role, the Member Engagement Manager will be a hybrid employee and expected to be in the CIP office in person, in downtown Ottawa, a minimum of two (2) days per week.

CIP respectfully acknowledges that our office is located on the unceded territory of the Anishinaabe Algonquin Nation. CIP values the ongoing stewardship of all First Nations, Inuit, and Métis peoples.

Reports To

Director, Member Services

Works Closely With

Specialist, Member Experience and Systems and across the entire CIP team to oversee and execute our membership strategy, recruitment, and retention programs, membership-related systems, and services.

Connection to Strategic Plan

This position strongly aligns with the Institute’s mission to support our members and to add value to the larger Canadian planning ecosystem.

What we’re offering: Compensation for this position is $70,000-$85,000/year (commensurate with experience), plus the following enhancements:

  • A comprehensive benefits package (Extended Health, Dental, Life Insurance, AD&D, LTD, and Employee and Family Assistance Program) – all premiums paid by CIP except for LTD
  • An RRSP/TFSA contribution matching program – up to 5% of gross salary
  • Generous vacation entitlement – 20 paid days/year, plus additional non-statutory holidays
  • Generous personal leave (for illness, family emergencies, etc.) – up to 12 paid days/year
  • Professional development opportunities
  • Hybrid office work environment, with flex-time option as per CIP policy

CIP also offers a healthy and positive work environment, with a team that strongly believes diversity and inclusion are key to a respectful workplace.

Key Responsibilities:

MEMBER SERVICES

  • Execute the comprehensive membership strategy, including the delivery of specific annual membership targets
  • Ensure compliance with membership policies and standards, including CPL and transfer processes, in coordination with PTIAs and Service Agreements
  • Manage annual membership renewal and reactivations
  • Manage the dissemination and administrative processes associated with membership, including new member applications, certificates, the distribution of Plan Canada magazine, etc.  
  • Manage the Professional Liability Insurance (PLI) program and ensure changes and program details are communicated clearly and concisely with members
  • Manage CIP’s honours and awards programs
  • Lead and monitor the digital badging program strategy
  • Conduct the annual assessment of CIP’s affinity programs
  • Proactively propose new and unique revenue-generating ideas, experiences, and affinity programs to support CIP’s membership and national job board strategies
  • Collaborate to produce member communications, including newsletters, social media, and the annual report
  • Identify and deliver opportunities for member services to be promoted or shared at the National Conference and partner events, including the CIP booth
  • Track and report on key performance indicators related to membership recruitment, retention, and engagement
  • Provide support to CIP conference and events as required
  • Execute the CIP National Job Board strategy

SYSTEMS

  • Manage the development and maintenance of procedure guides for the National Association Management System (AMS) and membership processes
  • Ensure the integrity of the National Association Management System (AMS) membership database and all information contained within
  • Oversee the ticket management process for the Provincial and Territorial Institutes and Associations (PTIAs) for the AMS and allocates costs based on AMS Service Agreements
  • Manage the AMS working group, work plans, and approval process
  • Support PTIAs in on-boarding of new staff and review of AMS-related procedures

RELATIONSHIPS

  • Establish and maintain working relationships with the Provincial and Territorial Institutes and Associations (PTIAs) and the Professional Standards Board
  • Update and issue CIP membership fee information to PTIAs on an annual basis
  • Ensure strong working relationships with accredited university planning programs

ADMINISTRATION

  • Uphold CIP’s human resource policies, in compliance with relevant federal and provincial laws
  • Supervise up to three departmental staff/interns and conduct annual performance appraisals against performance targets aligned with the objectives of CIP’s strategic plan
  • Utilize project management tools (i.e. Basecamp) to coordinate project workflows and teams
  • Act as staff lead on select committees and projects, as required
  • Coordinate select volunteer committees and their respective working groups
  • Manage volunteers and their compliance with CIP policies, professional code of ethics, and provincial and federal legislation of laws
  • Provide timely and thorough committee reporting
  • Provide recommendations for the annual CIP budget, based on membership service needs and commitments       
  • Participate in management meetings and organizational learning initiatives
  • Maintain reporting systems for tracking key metrics and risk analysis

Qualifications:

The ideal candidate will have the following skills and background:

EXPERIENCE

  • With member-based organizations
  • Using association management systems (AMS)
  • Developing and managing programs and/or projects, including financial budgets
  • Tracking and reporting on key metrics using a client relationship management (CRM) system

KNOWLEDGE AND SKILLS

  • Strong written and verbal communication skills
  • Interpersonal and relationship-building skills
  • Excellent organizational and planning skills
  • Superior project, financial, and time management skills
  • Proficiency in Excel 
  • Fluently bilingual (French and English; spoken and written) is preferred

PERSONAL PROFILE

  • Team-oriented and collaborative 
  • Adaptable, eager to learn and try new things, and a ‘continuous improvement’ mindset
  • Resourceful, solution-minded with the ability to problem-solve
  • Creative, organized, and detail-oriented with the ability to work independently

Note: This position may require travel to CIP’s annual national conference. The Member Engagement Manager may be asked to work in the office more often in the lead up to this busy period.