Resolving Conflict

In this course, learners will explore the topic of conflict resolution and recognize what conflict is and what causes it. Additionally, they will learn about the different types of conflict and their impact on the workplace environment. Lastly, learners will learn to develop skills that will support them with conflict resolution methods and processes.

Learning Objectives

By the end of this course, you will be able to:

• Recognize what conflict is and what causes it
• Review different types of conflict and their impact
• Determine best ways to action it and set goals
• Develop skills to set action plans and follow-up processes

Course Curriculum

Lesson 1: Introduction to Conflict
Lesson 2: Types of Conflict
Lesson 3: Dealing with Conflict
Lesson 4: Resolving Conflict
Lesson 5: Tips and Tricks for Conflict Resolution

Modes of Learning and Resources

• Lesson Notes 
• Videos 
• Readings 
• Learning Activities 
• Quizzes 
• Links to resources throughout the course 

Course Access & Duration 

This course is on-demand, meaning that you can take it anytime, at your own pace. The course will take approximately 5 hours to complete from start to finish. You have one year (365 days) to open and complete the course from the date of purchase before it will automatically expire in your account. However, once you open this course for the very first time, you will have 3 months of unlimited access to complete it . 

You can choose to take the course in one sitting or in smaller bites. Either way, the course is entirely flexible and up to you how fast you complete it.

Course Level/Prerequisites/Certification Credits

Introductory level, no prerequisites.

Recommended Companion Courses:

Working in Teams

Final Exam – There is no final exam. To receive a certificate of completion for this course, you will need to view each page to completion. You will also need to achieve 100% on the quiz found at the end of each lesson. You can retake each quiz as many times as you need to achieve 100%.

Price

$110 – this price includes unlimited access to the course for 3 months.

About the Course Author

Sault College‘s eLearning Centre works with subject matter and industry experts to design and develop quality eLearning courses and micro-credentials. We are thrilled that we have partnered with Charity Village to support organizations with their educational journey and professional development and growth.

Jennifer Mosley is the Program Manager of Sault College’s eLearning Centre and Program Lead and Associate Faculty member for Sault College’s eLearning Post-Graduate Programs. She has worked in the higher education sector for 17 years in various roles including Competency-Based Project Coordinator Quality Matters and Accessibility Lead, Faculty, and eLearning Design Program Coordinator. She is currently working towards her Doctorate in Educational Technology and a Master of Arts in Education from Central Michigan University.