Summary
Description
WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?
The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.
Help us make a difference.
COME AS YOU ARE
At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and 2SLGBTQI+ communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer.
JOB OVERVIEW
The Canadian Cancer Society Lodge provides a non-medical “home away from home” for people with cancer and their caregivers who need to travel to Vancouver, BC for out-patient treatment and consultation:
This is a great opportunity for a hospitality professional to lead a team of mission driven employees and volunteers who are committed to providing a safe, inclusive and supportive environment for people with cancer and their caregivers. The Manager, Lodge is responsible for all aspects of lodge management, including client experience, team leadership and engagement and financial management and building operations. The Lodge Manager is also responsible for establishing stakeholder engagement and building key partnerships externally.
WHAT YOU’LL BE DOING:
Accountable for providing leadership and support to Lodge staff and volunteers
- Engages and motivates a committed group of staff and volunteers
- Develops and fosters a strong team environment
- Develops and delivers training and on-going education to staff and volunteers
- Provides mentorship, coaching and motivation to staff through the performance management process which includes annual goal setting, performance evaluations and continuous feedback. Conducts regular 1:1 meetings and staff team meetings.
- Identifies staffing needs and collaborates with Human Resources in the hiring of lodge staff.
- Responsible for creating and monitoring schedules for a 24-hour facility. Ensure the shift schedule design for staff is fair, feasible and sustainable. Establishes contingency plans to mitigate staffing challenges.
- In consultation with volunteer engagement team, the Manager, Lodge is responsible for implementing volunteer management framework.
- Implements change management principles when required in engaging workforce and/or implementing transformational projects
- Engages regularly with contract staff to ensure efficient service delivery. Monitors, evaluates and offers feedback regarding services provided by contract staff.
- Foster a working environment that highlights the talents and strengths of each team member.
- Ensure that hiring practices are inclusive.
- Encourage growth and development opportunities for all team members.
- Champion CCS as a hero in the face of cancer.
- Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.
Accountable for a safe and supportive environment for people with cancer and their caregivers while they undergo treatment.
- Responsible for client experience – from check in to departure and beyond as they transition back to their communities.
- Contributes to national risk management measures, health and safety standards and adapts for local environment.
- Responds promptly to concerns of lodge clients, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues.
- Makes appropriate referrals to related support programs.
- Responsible for managing wig and breast prosthesis and other support services at the lodge.
- Identifies and plans wellness and peer-based activities for clients to improve their quality of life.
Accountable for the effective management, administration and day-to-day operation of Lodge.
- Participates in the departments integrated planning process and operationalizes key priorities for the lodge setting.
- Develops and manages the Lodge budget. Oversees all expenditures within budgetary guidelines
- Accountable for data quality and data management, including privacy and consents, to ensure accurate reporting on lodge occupancy, finances and operations.
- In partnership with other departments, establishes and maintains business continuity plans
- Works to improve reporting, and operational efficiencies
- Ensures housekeeping and kitchen services meet current health and safety standards and that food services are consistent with CCS Healthy Eating Initiatives
- Responsible for facility (building) operations in coordination with Facilities Manager. Ensures the preventative maintenance plans are executed efficiently.
- Conducts site audits with relevant stakeholders
- Responsible for procurement of services and material inventory necessary for building operations and resident care as per CCS purchasing policy and in consultation with Manager, Facilities.
- Develops and implements risk management policies including disaster planning, pandemic plans etc., and ensures that all Lodge workforce are regularly practiced in non-medical health and safety procedures.
- Oversees compliance to lodge policies
- Assists as appropriate with prospect development and donor stewardship.
Stakeholder and community engagement
- Actively seeks opportunities to collaborate with external stakeholders. Cultivates a positive working relationship with community partners within supportive care e.g., Volunteer driver program, Inspire Health, Look Good Feel Better Program etc.
- Develops and implement strategies to ensure the lodge meets its occupancy targets
- Effectively collaborates with internal partners including Facilities and IT teams to manage lodge operating needs and executes preventive maintenance plans.
QUALIFICATIONS:
- 3-5 years management experience within hotel/ hospitality industry, experience within a healthcare setting considered an asset.
- Bachelor’s degree in hospitality or related field considered an asset
- Experience working with staff and volunteers
- Experience working with multi-barriered clients including but not limited to those with physical/mental health issues, vulnerable populations and clients of diverse cultures and ages.
- Change management and or process improvement experience.
- Experience within health care and/or hospitality industry.
- Experience using client-centered approach to operations.
- Demonstrates high emotional intelligence- experience managing complex environments and frail clients
- Demonstrates ability to multi-task
- Innovative, with a keen eye for process improvement, and out of the box solutions.
- Ability to work effectively with multiple stakeholders
- Ability to manage operational budgets
- Excellent communication skills
- Accessible, able to work flexible work schedule, including night shifts and on-call hours.
- Knowledge of facility (building) operations with respect to regular maintenance, troubleshooting and resolution of problems.
- Demonstrated interpersonal skills including team building, problem and conflict resolution.
- Working knowledge of MS Office (Word, Excel and Outlook) and be prepared to develop skills in internal database systems (RDP)
WHAT YOU CAN EXPECT FROM US:
CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is committed to fostering a culture that is inspiring, supportive and exemplifies our core values:
COURAGEOUS UNITED CARING RIGOROUS
In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.
HOW TO APPLY:
Qualified candidates are invited to submit their resume, cover letter and salary expectations.
We thank all candidates for their interest and advise that only those selected for an interview will be contacted.
OTHER INFORMATION:
CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!
Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.
As an employer, occupational health and safety legislation requires that we protect our workers from health and safety risks in the workplace. CCS has implemented a mandatory vaccination policy requiring that all staff who work in any of our physical workplaces must be fully vaccinated against COVID-19. All employees will need to attest to their vaccination status through a secure online form or automated applications. Reasonable accommodation and remote working will be discussed on a case-by-case basis.
Privacy Disclosure
We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices, visit cancer.ca/privacy.
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