Summary

To help fulfill our mission, LOFT is hiring a Service Navigator.

Description

DATE: December 8th, 2023

LOCATION: Toronto, ON – The Access Point                           

COMPENSATION: $54,853 -$65,578 Prorated Annually

CONTRACT DURATION: 1 Year

 

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

 

To help fulfill our mission, LOFT is hiring a Service Navigator.

 

JOB SUMMARY:

As a Service Navigator in the Sunnybrook Emergency Department you will be part of a multidisciplinary team that co-ordinates a support network and linkages for older adult and seniors with serious mental illness and other challenges (e.g. addictions). A key component of this position is building a support network of community resources that will enable the individual to increase their independence, dignity and self-respect. The role will require direct service which begins in hospital and continues back into the community, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual's needs.

 

WHAT YOU WILL DO:

  • Assists clients in the development and implementation of a care plan tailored to the client's needs and issues designed to improve quality of life. Identify and refer to resources specific to those needs and issues;
  • Act as a liaison and client advocate among those involved with the client's care including family, other care-givers, medical and other multi-disciplinary providers;
  • Provide supportive counselling or referral and linkages to health care, programs or service providers;
  • Provide crisis management/intervention and assist in the development of crisis plans for clients;
  • Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;
  • Maintain strict confidentiality and follow all other required policies and procedures;
  • Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization.
  • Attend and actively participate in all required training;
  • Liaise, collaborate and coordinate with other professionals, service providers and partners;
  • Complete other duties, from time to time, as assigned by Program Director

 

WHAT YOU BRING:

  • Completion of degree in social services/human services or equivalent
  • Minimum 3 years of experience in providing support to vulnerable seniors and older adults with special needs including mental illness, addictions and severe social isolation. Completion of Gerontology is an asset.
  • An understanding of harm reduction, and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with client on goals/priorities
  • Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills
  • Group counselling related to mental health, addictions and related issues
  • Good oral and written communication skills and computer literacy, including MS word and Excel
  • Counselling, responding and assessment skills
  • Creativity and flexibility to approaches
  • Knowledge of community resources and supports
  • Ability. to work effectively as put of a team and interact with workers from a variety of agencies
  • Understanding of cultural competency and framework
  • Valid drivers' license preferred;
  • Knowledge of other languages is an asset

 

We believe there are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

 

Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.                                                  

 

CLOSING DATE: December 22, 2023