Summary
Description
DATE: December 14th, 2023
LOCATION: Toronto, ON – Mount Dennis
COMPENSATION: $56,806 – $72,368 Annually Prorated
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Coordinator.
JOB SUMMARY:
The Coordinator provides team leadership in the overall service delivery and day-to-day operations of the Community Case Management Program. This includes providing clinical consultation, coaching and support to staff, program administration, group facilitation and liaising with program partners. This position will support and oversee a variety of activities related to Case Management. The position requires a qualified Case Manager with leadership skills, strong facilitator skills and the ability to support their staff in their day-to-day roles. The Coordinator will also provide direct service to a reduced caseload of 5-8 clients.
The Coordinator will have an office in a TCHC building that serves a very diverse community facing many complex challenges.
WHAT YOU WILL DO:
In conjunction with the Program Manager, the position facilitates the operation by:
- Overseeing all aspects of the site management of the Service. This includes managing all health and safety requirements and general maintenance and security.
- Ensure collaboration and communication, in regards to maintenance, utility of space with the landlord.
- Liaise and build strong relationships with Community Relations officers from local police divisions.
- Promoting the personal empowerment of each client by assisting in creating a program and programming that builds a rapport through engagement, coaching, mentoring, and support, enabling each to meet the daily requirements of their living environment; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; mediating issues or conflicts between clients, or residents and neighbors, teaching conflict resolution; following-up on issues with clients to ensure resolution;
- Providing direction and support to staff involved in direct service delivery; scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff; assisting with recruiting and hiring; developing and implementing operating procedures for the site and ensuring compliance with established standards; maintaining a general awareness of the daily activities and client issues and identifying staffing issues;
- Monitoring the operations of the site and ensuring compliance with property standards and fire codes; ensure the program is following health and safety LOFT Community Services Job Description standards; coordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash;
- Participating in the regular service planning processes which includes preparing the service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required.
- Organizing and participating in client meetings or other group activities which promote the well-being of the residents and the smooth operation of the service; providing other related assistance as required. This includes the oversight of a weekly foodbank.
- Carry a small caseload between 5-8 clients, which will require the Coordinator to drive to clients homes, meet in the hospitals etc.
WHAT YOU BRING:
Must Haves
- Minimum 5 years progressive experience in the adult mental health case management services sector, plus experience in leadership and/ or training
- The position requires an excellent understanding of harm reduction and psychosocial rehabilitation principles as acquired through a post-secondary degree/diploma in human services, coupled with at least five years of experience providing community support services to the client population in order to provide team leadership in the application of the theories to practical settings.
- Knowledge is required of the issues faced by adults with special needs and of a complex, marginalized client group which can include addictions, cognitive impairments, HIV/AIDS and justice involvement.
- Experience in program development, planning and evaluation.
- Ability to work with local police divisions and foster positive relationships with clients and tenants who might have issues of trust when dealing with police.
- An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
- Experience in conducting meetings or facilitating groups, good analytical, time management, and organizational skills to co-ordinate and follow-up on issues or activities with diverse client groups.
- Excellent interpersonal, communication and counselling skills are required to provide team leadership and support and to engage the diverse and complex clients needs in some highly personal areas.
- Advocacy skills with knowledge of local community agencies and other professional services available for the client group and an ability to establish effective relationships with service providers, residents’ families and friends as well as local police divisions
- Strong intake assessment, crisis intervention, advocacy and problem-solving skills.
- Computer literacy sufficient to produce and maintain files, records or statistical information.
- Lived experience of the communities serviced by the program.
- Understanding of cultural competency and anti-oppression framework.
We believe there are many different ways of developing skills, and we love diverse
experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.
WHAT WE OFFER
- A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
- Defined Benefits Pensions Plan
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
- Tuition reimbursement program
- Maternity-leave top up program
Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.
Note: A satisfactory vulnerable sector check (VSC) is also required.
CLOSING DATE: December 28th, 2023
