Summary
Description
DATE: December 19th, 2023
LOCATION: Midwest Toronto – Pelham Park Gardens
COMPENSATION: $52,015 – $62,634 Annually Prorated
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill our mission, LOFT is hiring a Case Manager.
JOB SUMMARY:
As a Case Manager you will be part of a team that co-ordinates a support network and links consumers living with mental illnesses, addictions and physical health issues in the Pelham Park Gardens team to various community services. The position attempts to empower the consumer, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.
*Note: Staff will be required to work in residents’ rooms/apartment units and may therefore be exposed to secondhand smoke. There may be occasional evening and weekend hours.
WHAT YOU WILL DO:
- Participate in the intake process for clients referred to the program; conducting an assessment of the individual, determining their daily living requirements or needs and identify a plan of support, priorities and goals
- Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
- Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
- Provide crisis intervention/management and assist in the development of crisis plans with clients;
- Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization
- Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;
- Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;
- Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;
- Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.
- Provide 24 hour crisis support to program on a rotational basis through a pager or similar system;
- Assist in the preparing units for occupancy which may include moving furniture.
- Other duties as assigned
WHAT YOU BRING:
- Understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services
- Minimum 3 years of experience working with the client population in order to apply the theories to practical settings.
- Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.
- An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
- Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
- Knowledge of local community agencies and other professional services available for the client group is essential.
- Good intake assessment, crisis intervention, advocacy and problem solving skills.
- Computer literacy sufficient to produce and maintain files, records or statistical information. Experience in working as part of a team of professionals.
- Good analytical, time management and organisational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.
- Must possess a valid driver’s licence, insurance to transport clients and a reliable vehicle.
- Knowledge of other languages is an asset.
- Understanding of cultural competency and anti-oppression framework;
- Reflective of a multi-barriered group, as serviced by the program, a strong asset
WHAT WE OFFER:
- A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
- Defined Benefits Pensions Plan
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
- Tuition reimbursement program
- Maternity-leave top up program
Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.
Note: A satisfactory vulnerable sector check (VSC) is also required.
CLOSING DATE: January 2, 2024
