Summary

Bringing a new dog home is an exciting time, but the first few weeks can also be a stressful experience for both the humans and the dog. To ensure our dogs are set up for success from the get go, our post-adoption team was created to support families through basic transitional challenges and to provide a friendly ear.

Description

Bringing a new dog home is an exciting time, but the first few weeks can also be a stressful experience for both the humans and the dog. To ensure our dogs are set up for success from the get go, our post-adoption team was created to support families through basic transitional challenges and to provide a friendly ear.

The Alumni Coordinators will work closely with our Adoption Team to provide basic guidance to adoptive families and to provide referrals to professional dog trainers when required. 

Responsibilities include but are not limited to:

  • Monitor the alumni support inbox and work together as a team to triage emails based on the urgency. 
  • Liaise with the adoption team to gather background information where required. 
  • Forward emails pertaining to dog sitting and vetting to appropriate teams. 
  • Update our database with communications from adoptive families. 
  • Identify any serious red flags / issues and refer the adoptive family to a list of pre-approved professional trainers. 

REQUIRED SKILLS

  • Must have dog experience
  • Basic knowledge of positive reinforcement, fear-free/force-free based dog training required. Educational background in Animal Behaviour is an asset.
  • Must be willing to expand on your knowledge by being an avid reader/learner of content in-line with Fetch + Releash’s training philosophies.
  • Willingness to attend (free) dog training seminars as hosted by the rescue.
  • Strong interpersonal and communication skills; excellent telephone manner.
  • Ability to handle potentially difficult or awkward conversations and ask appropriate questions to gather information.
  • Must be empathetic and professional when addressing adoptive families concerns. 
  • Must be computer literate; Google sheets, Google docs, Gmail, data entry etc.

TIME COMMITMENT 

  • Approx. 2-3 hours per week (total)from the comfort of your home!
  • Ability to check inbox regularly, respond to non-urgent emails/phone calls within 48 hours, and emergency situations immediately. If unable to respond in an emergency situation, coordinate with other team members to ensure coverage.

We ask that only those who can make a longer term commitment to volunteering with Fetch + Releash apply for this role. If you are interested, please email volunteer@fetchandreleash.ca today!